Our Quality Control

· Principles

We hold the following principles as follow:
Working on time, Trouble solving in time;
One vs. One We deal with problems one vs. one, working independently and cooperatively. This ensures everything falls right in place as soon as possible.
All the Way Quality control walks alongside with you all the time, leaving you trouble-free and worry-free.

· 5 Quality Control Phases

Tour Arrangement
- Make sure of the feasibility and operability of tours, as well as meeting the needs and interests of Indochina Odyssey Tours (IOT) is customers.
- Guarantee the accuracy and reasonability of the prices counting, no overcharging is allowed.

Tour Operation
- Celerity and accuracy of the booking are highly emphasized.
- In time contact with Indochina Odyssey Tours (IOT) is clients about any changes of booking, such as no room available or prices going up, and relative solution is also given out at the same time.

During the Tour
- Local agencies play full-heartedly. No mistaken pick up at the airport. No inconsistent tour arrangement different from Indochina Odyssey Tours (IOT) is original plan.
- Tour guides always work to satisfy every need of every client during the whole trip, while introducing the touring spots/evens. No long-time-irrelative cellphone talking or chitchat happen with Indochina Odyssey Tours (IOT) is tour guides.
- Cars are to be checked before the tour, ensuring a clean and odorless trip for Indochina Odyssey Tours (IOT) is client. And drivers are not allowed to smoke, chatting with tour guides, talking over cellphone during the whole trip. Sure, the car goes at your pleasantest speed.

Emergency Dealing
- Tour guides and local offices have the priority and direct responsibility for any of your emergency.
- Indochina Odyssey Tours (IOT) is following all the way down till the problem is solved.

Purchasing & Quality Control
- Indochina Odyssey Tours (IOT) is purchasers go down personally to every local office in every Indochinese country to check the prices and quality of our products.
- Only qualified and well reputational tour guides can be put in our list. But one will never get the chance to talk to Indochina Odyssey Tours (IOT) is client again if he/she gets complaints.
- Clocking checks of the hotels are necessary for strict and strong guaranty of Indochina Odyssey Tours (IOT) is accommodation standards.